Shipping & Return Policy

SHIPPING

All products ship UPS standard ground service, other options are available upon request for an additional fee.  Shipping costs are calculated at checkout and are given well before finalizing any purchase.

Products normally ship between 3 and 5 business days.

RETURNS

If for any reason you are not satisfied with any purchases you make from this site, the item may be returned within 14 days for store credit - no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.

METHOD OF REFUNDS

Ray Grand Apparel only grants refunds in the form of store credit.

HOW TO MAKE A RETURN

All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.

RETURNS INFORMATION

Please provide us with the information outlined below. This information must accompany all returns.

• Personal Details
• Name:
• Company:
• Street Address:
• Town/Suburb:
• State:
• Postcode:
• Country:
• Email Address:
• Contact Phone: (_____)________________
• Preferred Contact Time:
• Product Details
• Returned Item:
• Code # :
• Receipt # :
• Order Date:
• Reason for return:
• What would you like us to do?
• a. Replace with another of the same product
• b. Refund my credit card (if you paid by credit card only)
• Refund by posting me a cheque or international money order.